Terms and Conditions

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Terms and Conditions

  • Best Price Guarantee. In the unlikely event that you find a lower rate on Expedia.com or on another U.S.-based website within 24 hours of booking with Expedia.com, we will credit or refund to you the difference in price. In addition, we will give you a fifty dollar ($50.00 US) coupon good on a future booking of an Expedia Rate hotel or air plus hotel package on Expedia.com with a $100 US minimum value before taxes and fees. This Best Price Guarantee is subject to the terms and conditions listed below.
  • Best Price Guarantee for Hotels. For hotels, we go even further! If you find a lower rate on Expedia.com or on another U.S.-based website up to 11:59 pm Pacific time 2 days before your scheduled check-in date of your booking with Expedia.com, we will credit or refund to you the difference in price. In addition, we will give you a fifty dollar ($50.00 US) coupon good on a future booking of an Expedia Rate hotel or air plus hotel package on Expedia.com with a $100 US minimum value before taxes and fees. This Best Price Guarantee for Hotels is subject to the terms and conditions listed below.
  • Travel must be completed in accordance with the booked itinerary to be eligible to receive the coupon, refund or credit.
  • Changed or cancelled bookings are not eligible to receive the coupon. Coupons will be added to your account within 3 to 4 weeks after your qualifying travel itinerary has been completed.
  • Stand Alone Spirit Airlines Flights are not eligible for Best Price Guarantee. Spirit Airlines flights within a package could be eligible under standard BPG rules.
  • To collect the fifty dollar ($50.00 US) coupon, you must have an Expedia Account with an associated email address and password combination. If you booked using a guest account, you will qualify for a refund of the difference in price.
  • Notifying Expedia of a Claim. You must file a Best Price Guarantee application form within twenty-four (24) hours after your Expedia.com booking, or for hotels, at least 2 days before your check-in date, to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
  • Must be “Apples to Apples” Comparison. The Best Price Guarantee is available only for exact itinerary matches. For example, the specific airline and cabin class (First, Business, Premium Economy or Coach/Economy), hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com.
  • For any stand-alone product booking (for example, a hotel room or an airline ticket), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package).
  • The Best Price Guarantee is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
  • Comparison Rates Must Be Available to the General Public Online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website.
  • For example, this does not include rates offered on:
    • Membership program websites, corporate discounts or rates
    • Group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices
    • Prices obtained via auction or similar process
    • Prices available only by using a coupon or other promotion not offered to the general public.
  • The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. In addition, the rate must be quoted, booked, and paid for in US dollars.
  • Important Note Regarding Activities and Travel Packages. When you book an activity, or a travel package (i.e., air + hotel, air + hotel + car, air + car, or hotel + car booked together as a package on the same itinerary) with Expedia.com, the Best Price Guarantee applies to the cost of the activity or the travel package, respectively, plus all taxes and fees.
  • Important Note Regarding Cruises. The Best Price Guarantee applies only to the cost of the cruise. Taxes and fees, and any additional items, such as air or land components, insurance, the Cruise Protection Plan, shipboard credits, transfers, pre- or post- cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off are not eligible.
  • To qualify for the Best Price Guarantee on a cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Best Price Guarantee will be applied toward the outstanding balance due for your booked cruise.
  • Verification of Claims. All requests, including receipts, are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia personnel. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
  • For verification of stand-alone car rental and non-prepaid hotel bookings, the customer service representative will instruct you to e-mail an electronic copy of your car or hotel receipt to Expedia within thirty (30) days after you have completed the rental or hotel stay.
  • Verified requests will receive a credit to the credit card used for the booking, within approximately 7-10 days of verification.
  • Limit:
    • One (1) $50 coupon per entire booking
    • Three (3) coupons per customer per calendar month (regardless of the number of accounts used by the customer or the number of bookings made by the customer).
  • Each coupon is valid for one (1) year from month of issuance. Expedia reserves the right to render any coupon void that Expedia issues in excess of these limits, or issued in error, or where the customer is found to be ineligible to receive a coupon or has been deemed by Expedia to be abusing the Expedia Best Price Guarantee program for personal or financial gains.
  • Coupon Terms and Conditions
    • This offer is from Expedia.com® and is available to Expedia.com U.S. members only.
    • This single-use coupon is valid for a discount of up to $50 towards the new booking on Expedia.com of either: (A) one (1) room at an Expedia® Special Rate (“ESR”) hotel; or (B) one (1) air plus ESR hotel package booking. The cost of the booking (excluding taxes and fees) must be at least $100.
    • This BPGC (Best Price Guarantee Coupon) is valid for one (1) year from date of issuance, rounded to the last day of the month. For e
      xample, if your coupon is issued on 8/15/2014, you have until 8/15/2015 to redeem).
    • There are no blackout dates when using this BPGC. Bookings are subject to availability at the time of booking and all applicable terms and conditions. ESR hotel and Package purchases have an advance purchase requirement of 3:00 p.m. Pacific Time on the day of planned arrival.
    • This BPGC is transferable to other guests for bookings made within the same account to which the BPGC was deposited. It is not otherwise transferable. It may not be combined with or applied to other coupons, promotions, special offers, or air-only bookings.
    • All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, extra person, phone, parking, and other charges are applicable to your reservation, and this coupon cannot be applied to them. These charges must be paid at the time the reservation is confirmed or to the hotel property directly and are the responsibility solely of the customer. This BPGC cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees, or other miscellaneous charges.
    • This BPGC will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelled. If travel dates are changed after the use of the coupon, then the coupon will not apply to the changed travel schedule. There is no residual value and no credit will be issued if purchase amount is less than the coupon amount. Customer is responsible for the cost of the booking above the value of the redeemed coupon.
    • Terms and conditions of this BPGC are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia
    • This BPGC is not redeemable for cash. Coupon cash value 1/100¢.
    • Void where prohibited by law.
  • Changes. Expedia reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee.
  • No change in the Best Price Guarantee program will affect any coupon that has already been issued to you. The failure by Expedia to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.